ICPM

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FAQs

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General Questions
Are textbooks necessary to succeed in attaining a certification?

Study book(s), designed to aid overall understanding of program concepts for each certification program, are available for purchase through ICPM®. Purchase and use of any ICPM® study book does not guarantee that an applicant will raise their exam score or pass an exam. Purchasing of study books are recommended but not required.

Am I able to purchase, or have access to a digital copy of the textbooks?

There are no digital copies of any ICPM® textbooks available

What is ICPM's refund policy?

1. Returns are accepted within 30 days of purchase on selected items only.
2. A $15.00 restock fee will be deducted from the refunded amount.
3. All textbooks must be returned in their original packaging with a copy of the original receipt or invoice.
4. Returns, or request for refunds after 30 days of purchase will not be accepted.
5. Any requested, fully settled transaction, deemed applicable for a refund will be refunded for the amount paid minus any transaction fees, shipping fees, or applicable sales tax.
6. All refunds issued are applied directly to the payment method used for purchase

I completed my transaction/purchase and still do not have access...Why?

Access to the online learning materials and/or exams will be granted after the purchases/authorized transactions are processed, normally within one business day after the authorized transaction has completed the settlement process.

How can I pay for the program that I want to purchase?

1. Visit the ICPM home page and click the Get Started button.
2. Craft Your Certification Bundle by going through the 4 drop down options and click Add to cart
3. Review your cart and click Proceed to Checkout
4. Fill out your information and purchase
5. You will receive an order email as well as an account details email once your transaction has processed

What are the payment methods accepted by ICPM?

All transactions are completed in USD. ICPM accepts payments via: PayPal, Google pay, Apple pay, credit or debit card, wire transfer, and Electronic Fund Transfer (EFT).

I am in need of an estimate invoice to supply to a 3rd party for payment...What do I need to do to get one?

Please contact us at: Accounting@mail.ICPM.net with your request

How can I get a copy of a payment receipt or paid invoice to submit for reimbursement?

Please contact us at: Accounting@mail.ICPM.net with your request

What are your accounting/payment terms?

Net 30. Any invoiced amount outstanding over 30 days will be subject to a 1.5% per month late payment penalty.

I need to pay my invoice by wire transfer. What is the necessary information to do so?

Wire transfer payments are subject to an additional wire transfer service fee.

Please contact us at: Accounting@mail.ICPM.net

We will provide you with the necessary banking information and total due with wire transfer service fee

Billing Questions
Are textbooks necessary to succeed in attaining a certification?

Study book(s), designed to aid overall understanding of program concepts for each certification program, are available for purchase through ICPM®. Purchase and use of any ICPM® study book does not guarantee that an applicant will raise their exam score or pass an exam. Purchasing of study books are recommended but not required.

Am I able to purchase, or have access to a digital copy of the textbooks?

There are no digital copies of any ICPM® textbooks available

What is ICPM's refund policy?

1. Returns are accepted within 30 days of purchase on selected items only.
2. A $15.00 restock fee will be deducted from the refunded amount.
3. All textbooks must be returned in their original packaging with a copy of the original receipt or invoice.
4. Returns, or request for refunds after 30 days of purchase will not be accepted.
5. Any requested, fully settled transaction, deemed applicable for a refund will be refunded for the amount paid minus any transaction fees, shipping fees, or applicable sales tax.
6. All refunds issued are applied directly to the payment method used for purchase

I completed my transaction/purchase and still do not have access...Why?

Access to the online learning materials and/or exams will be granted after the purchases/authorized transactions are processed, normally within one business day after the authorized transaction has completed the settlement process.

How can I pay for the program that I want to purchase?

1. Visit the ICPM home page and click the Get Started button.
2. Craft Your Certification Bundle by going through the 4 drop down options and click Add to cart
3. Review your cart and click Proceed to Checkout
4. Fill out your information and purchase
5. You will receive an order email as well as an account details email once your transaction has processed

What are the payment methods accepted by ICPM?

All transactions are completed in USD. ICPM accepts payments via: PayPal, Google pay, Apple pay, credit or debit card, wire transfer, and Electronic Fund Transfer (EFT).

I am in need of an estimate invoice to supply to a 3rd party for payment...What do I need to do to get one?

Please contact us at: Accounting@mail.ICPM.net with your request

How can I get a copy of a payment receipt or paid invoice to submit for reimbursement?

Please contact us at: Accounting@mail.ICPM.net with your request

What are your accounting/payment terms?

Net 30. Any invoiced amount outstanding over 30 days will be subject to a 1.5% per month late payment penalty.

I need to pay my invoice by wire transfer. What is the necessary information to do so?

Wire transfer payments are subject to an additional wire transfer service fee.

Please contact us at: Accounting@mail.ICPM.net

We will provide you with the necessary banking information and total due with wire transfer service fee

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