Originally posted on Ashford University Forward Thinking, October 2018: https://www.ashford.edu/blog/career-tips/learning-at-the-ballgame-three-skills-for-managerial-success
Defining the Skills
Just like in baseball, effective managers achieve desired results and build positive relationships. As outlined by Robert Katz, most are strong in three skill categories: technical, conceptual, and interpersonal. These skills can move any team forward to achieve favorable outcomes and results and are important at different levels of an organization (Katz as cited in Juliane, 2009).
Technical – Middle and lower level:
Having technical skill requires the ability to perform various tasks. Managers who possess this skill understand and can use relevant tools, information, and content to solve problems. Some examples include technology, business planning, marketing, selling, and negotiation expertise.
Conceptual – Top and middle level:
Simply put, managers who have conceptual skills are able to work well with ideas and concepts. They think creatively and understand situations, the big picture, abstract ideas, and cause and effect. This skill is important to strategic planning and helps managers set goals, plans, and strategies.
Human and Interpersonal – Top and middle level:
Managers must have human and interpersonal skills to help them relate to people. Being cognizant of their own views as well as the views of others is paramount. Having strong self and social awareness means they have emotional intelligence (EQ) and can self manage. It means they can effectively manage relationships, build trust, and create an environment that fosters communication and inclusiveness, which is key to strategic planning and vision creation.
Real World Application
In the article “Managerial Skills – 3 Types Each Manager Will Need,” Dragan Sutevski (n.d.), founder and CEO of Sutevski Consulting, reiterates Katz’s theory on managerial skills, which he says are necessary to ensure a successful management process. Here’s how these skills are applied in baseball and business.
Human and Interpersonal Skills
Honing These Skills for Success
Words to Lead By
Authors: Bill Davis, CM and Dr. Jorge Cardenas